Returns & Exchanges
RETURNS AND EXCHANGES
We The Dreamrs will refund or exchange orders within 7 days if;
- Returns must be in as new condition with tags attached unless faulty. Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached.
- Returns must be made within 7 days of the receipt date.
- The goods must not be worn, damaged or washed.
- Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
- Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve.
- We The Dreamrs will not pay for the returning items for incorrect size or styling choice.
- We do not refund initial shipping fees if you change your mind on a purchase.
- There are no refunds or exchanges on international orders unless the garment is deemed faulty.
- We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.
- No Returns on sale items.
All items are thoroughly checked before sending and packaged with the upmost care. In an unlikely event you receive and item that is faulty or damaged please contact us and we will organise a replacement or credit.
HOW TO RETURN OR EXCHANGE YOUR ORDER (AUSTRALIA ONLY)
- Please email firstname.lastname@example.org for a return authorisation number.
- Fill in the return/exchange form emailed and send to
We The Dreamrs
25B Paterson Road
Coalcliff NSW 2508
Once we have received your return, we will notify you by email and process your refund/exchange within 5 business days.
Refunds will be made to the original purchasers credit card and will include shipping costs only if the garment is deemed faulty.